• Booking & Payment

  • How to book a stay with Soulidays?

    We are doing our best to make a booking process as smooth and simple as it is possible.

    STEP 1

    Find your preferred casa particular and pick the dates. Then, send us your booking request via an inquiry form on our website.

    STEP 2

    At the very same moment we will get in touch with the host who will have 48 hours to confirm availability of the homestay. It usually takes much less time.

    STEP 3

    We will send you a booking confirmation together with accommodation details and payment information, once the host confirms availability. Otherwise, if the host informs us that the rental is not available for your selected dates, we will send you other accommodation options of similar characteristics in the same city.

    Currently you can book your preferred casa particular by sending your request via a booking form on our website. In the upcoming weeks, we are going to totally automate our booking process and you will be able to book and pay online for your stay via a secure payment gateway.

  • How can I pay for a booking?

    For the time being we recommend you to pay for your stay in cash right upon your arrival. Do not forget to show to your host the booking confirmation that we will send you via email before your trip.

    But in the following weeks paying for your stay will be more simple than ever as you will be able to make a full payment upfront via a secure payment gateway on our website.

  • Why Casa Particular?

  • Why to stay at a casa particular and not at a hotel?

    There are plenty of reasons why your journey to Cuba can become more enriching if you decide to stay at a casa particular. First of all, you will have a chance to live in typical Cuban neighbourhoods among Cubans where you will be able to observe closely our daily life as well as discover our culture and traditions. Staying at a casa particular is the best way to experience the island like a local and feel that you truly belong there.

    Another reason is that you get more space, comfort and most personalized service from local hosts. Not only can you get insider knowledge and find out about local events, activities and interesting sites, but also you can support local businesses.

    Last, but not least you can choose from a wide range of additional services offered by hosts, such as tour guides, massages, Internet connection, parking space, dance and musical instruments classes as well as pick up & drop off service (Airport Transfer).

    Discover more reasons to stay at a casa particular on our blog.

  • Arrival & Departure

  • How can I get to my casa particular?

    We can coordinate to pick you up from the airport upon your arrival as well as drive you back to the airport on the last day of your stay. Please specify, when submitting your booking request, if you are interested in the Pick-up and Drop-off Service so that your host can arrange your airport transfer with local taxi drivers.

    If you are coming from another city on the island, it is recommendable to give a call to your hosts the day before your stay and inform them at what time are you planning to come and what transport you are going to use just so that they can arrange to pick you up and prepare house for your arrival.

  • How do check-in and check-out times work at Cuban rental homes?

    Each house profile on our platform includes the information regarding preferred check-in and check-out time. If the host decided to set up exact hours, it means that they would expect you to arrive or depart at the time specified on our website. Nevertheless, most hosts accept flexible check-in and check-out hours, but still they require a prior information from you regarding the approximate time of your arrival and departure.

  • Types of Rental Homes

  • What type of accommodation do you offer?

    We offer different types of accommodation including private rooms (where you can learn ways of locals by living with Cuban families), apartments with an independent entrance to enjoy even more space, including kitchen, dining room and other spaces that will make you feel at home. And for those looking for a total privacy we offer entire houses totally furnished and equipped with all kinds of amenities.

  • Modifications & Cancellations

  • How can I modify or cancel my reservation?

    If you want to make changes to your reservation, we would ask you to send us an email on: booking@soulidays.com or drop us a message on our Contact page and let us know what kind of modifications should be made to your booking.

    If, for some reason, it is not possible for you to arrive at the accommodation, we would appreciate if you could let us know at least 72 hours before the intended date of arrival, so that we can notify the host on time.

  • Tours & Transport

  • Do you organize tours or trips around the island?

    Yes! We organise tours and trips around the island as well as transport between various Cuban cities for at least three-day itineraries. We can arrange for you private drivers, who are also tour guides, with an extensive experience and fluent in various languages. You will be able to move around easily and discover truly remarkable as well as less known, yet fascinating places. Moreover, we can help you to create a perfect itinerary and will give you all kinds of tips on how to plan your journey depending on your preferences.

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